Last updated March 2026.

Complaints Policy

We're a small team and we take every complaint seriously.

How to raise a complaint

Email hello@vomni.io with:

• Your business name
• A clear description of your complaint
• What you would like us to do about it

We acknowledge every complaint within 1 working day.

What happens next

We aim to resolve every complaint within 5 working days. If it takes longer we will update you with a timeline. For complaints about data or privacy we aim to respond within 72 hours.

If you're not satisfied with our response

You can escalate to:

• For data protection complaints - the Information Commissioner's Office (ICO) at ico.org.uk
• For general consumer complaints - Citizens Advice at citizensadvice.org.uk

Our commitment

We will always treat complaints fairly, respond promptly, and use every complaint as an opportunity to improve. If we got something wrong we will say so clearly and put it right.